Help and support

Last updated October 28, 2026.

Talk to a real person

Write to patrick@honestdinner.com. A real person in the US reads every note and writes back, usually within a day. In the app, Report a problem sends us what happened, with a photo if you like.

An allergy or food-safety worry is read first. In an emergency, call 911. For a possible poisoning, call Poison Control at 1-800-222-1222.

How do the free days work?

Your 14 free days start when you add a card, and nothing is charged that day. You see your first week's dinners before you add a card; your 14 free days start when the card goes in. We remind you 2 days before they end, with the price, by email if we have yours and on Tonight in the app. Cancel before then and you pay nothing.

How do I cancel?

On the web: Your family, then Cancel plan, then Cancel my plan. Two taps, no questions. Everything keeps working to the end of what's paid. A plan bought on an iPhone is canceled in the iPhone's Settings: tap your name, then Subscriptions.

Can I skip a week?

Yes. Plan as few dinners as you like; a quiet week sends nothing and counts nothing. On a web plan, Skip a few weeks (Your family, Your plan) stops the charges for 1 to 4 weeks, and it picks up again on its own.

How do flyers work?

Some stores' deals come in on their own every week. For any other store, snap the weekly flyer or upload its PDF, and we turn the sales into dinners. If a neighbor already snapped this week's flyer, it may be ready for you. No flyer this week? We can still plan your week from everyday dinners.

What about allergies?

Tell us everyone's allergies in Your family's setup, and every dinner is checked against them by our own code before you see it. Recipes can't see inside a package, so read the label every time.

How do you use AI?

AI from Anthropic helps read flyers and write menus and recipes, and our own code checks what it writes: allergies, cooking temperatures and prices. To do that, we send your family's food needs, allergies and your store's deals to Anthropic. They don't sell it or train on it, and we never sell your information. When you write to us, AI may draft the reply; a person reads every note and sends every answer. More in our privacy policy.

Can I get a refund?

On the web, ask within 30 days of your first charge for a full refund: Your family, Cancel plan, then Ask for a full refund, or email us. After that, a monthly plan runs to the end of the month you paid for, and a yearly plan gets its unused months back (the terms have the details). Plans bought on an iPhone are refunded by Apple, at reportaproblem.apple.com.

Got a new phone?

Save your family to your email first (Your family, then Save your family to your email), or use Sign in with Apple. On the new phone, tap I already have an account (in the iPhone app: Sign in) and use the same email.

How do I delete my account?

Your family, then Delete our family's data. Your people, pantry, menus, recipes and lists are deleted for good. A plan bought on an iPhone keeps billing until you cancel it with Apple, so cancel it first.

How do I reach a person?

Write to patrick@honestdinner.com, or tap Report a problem in the app. A real person in the US reads every note and writes back, usually within a day. Allergy and food-safety worries are read first.

See our accessibility page, and tell us anything that gets in your way. We'll fix it.

Contact

patrick@honestdinner.com · Honest Dinner, New York